Welcome to Ashalor's Refund Policy. This Refund Policy explains the terms and conditions governing refunds for purchases made through our website or other channels. By making a purchase from Ashalor, you agree to be bound by this Refund Policy. If you do not agree to this Refund Policy, please do not make a purchase from Ashalor.
Ashalor reserves the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review this Refund Policy periodically for any changes. Your continued use of our Services after any modifications to this Refund Policy constitutes acceptance of those changes.
If you have any questions about this Refund Policy, please contact us at support@ashalor.com.
In order to be eligible for a refund, you must meet certain criteria as outlined in this section. Refunds are only available for purchases made directly from Ashalor, either through our website or other authorized channels. If you purchased our products or services from a third-party vendor, please contact the vendor directly for information about their refund policy.
To request a refund, you must provide proof of purchase, such as a receipt or order confirmation. Refunds will only be issued to the original form of payment used for the purchase. If you paid with a credit card, the refund will be credited back to your credit card account. If you paid with PayPal, the refund will be credited back to your PayPal account.
We reserve the right to refuse a refund request if we determine, in our sole discretion, that the request does not meet our eligibility criteria. If your refund request is denied, we will provide you with an explanation for the denial and any options available to you.
The refund process begins once we receive your refund request and verify your eligibility for a refund. We will notify you by email once your refund request has been received and processed. Please allow up to 3 business days for the refund to be credited back to your account.
If you are approved for a refund, the refund amount will be based on the original purchase price minus any applicable fees or deductions. Refunds may be subject to processing fees, taxes, or other charges imposed by third-party payment processors or financial institutions.
If you have not received your refund within the specified timeframe, please contact us at support@ashalor.com for assistance. We are committed to providing excellent customer service and will do our best to resolve any issues related to refunds in a timely manner.
Some items are non-refundable and cannot be returned for a refund. These include but are not limited to digital products, downloadable content, and services that have been fully rendered. Once purchased, these items are considered final sale and are not eligible for refunds unless otherwise stated in writing by Ashalor.
Other non-refundable items may include perishable goods, gift cards, and personalized or customized products. If you have any questions about whether an item is eligible for a refund, please contact us at support@ashalor.com before making your purchase.
Please review the product description and refund policy carefully before completing your purchase to ensure that you understand any limitations or restrictions that may apply.
If you wish to cancel your order or subscription and request a refund, please contact us at support@ashalor.com as soon as possible. Cancellation requests received after the order has been processed or the subscription period has begun may not be eligible for a refund.
We reserve the right to refuse a cancellation request if we determine, in our sole discretion, that the request does not meet our eligibility criteria. If your cancellation request is denied, we will provide you with an explanation for the denial and any options available to you.
If your cancellation request is approved, the refund amount will be based on the original purchase price minus any applicable fees or deductions. Refunds for cancellations may be subject to processing fees, taxes, or other charges imposed by third-party payment processors or financial institutions.
There are certain situations where refunds may be granted at the discretion of Ashalor, even if they do not meet the eligibility criteria outlined in this policy. These exceptions may include extenuating circumstances such as product defects, shipping errors, or other unforeseen circumstances.
If you believe that you are entitled to a refund due to exceptional circumstances, please contact us at support@ashalor.com to discuss your situation. We will review your request on a case-by-case basis and determine whether a refund is appropriate based on the circumstances.
We are committed to providing excellent customer service and will do our best to resolve any issues or concerns you may have regarding refunds in a fair and timely manner.
Once a refund has been approved, please allow up to 3 business days for the refund to be processed and credited back to your original payment method. The exact processing time may vary depending on your financial institution and payment method.
If you have not received your refund within the specified timeframe, please contact us at support@ashalor.com for assistance. We will work with you to track the status of your refund and ensure that it is processed as quickly as possible.
Please note that refunds may be subject to processing fees, taxes, or other charges imposed by third-party payment processors or financial institutions, which are beyond our control.
If you are not satisfied with the outcome of your refund request or believe that your refund request was unfairly denied, you may contact us at support@ashalor.com to initiate a dispute resolution process. We will review your case and work with you to resolve any disputes in a fair and timely manner.
In the event that we are unable to resolve the dispute to your satisfaction, you may have the right to file a complaint with the relevant regulatory authority in your jurisdiction.
We are committed to providing excellent customer service and will do our best to address any disputes or concerns you may have regarding refunds in a fair and transparent manner.
In some cases, partial refunds may be granted for items that are returned with missing parts, damaged packaging, or signs of use. The amount of the partial refund will be determined on a case-by-case basis depending on the condition of the returned item and the extent of the damage or use.
If you believe that you are entitled to a partial refund, please contact us at support@ashalor.com to discuss your situation. We will review your case and provide you with instructions on how to proceed with the return and refund process.
Please note that partial refunds may be subject to processing fees, taxes, or other charges imposed by third-party payment processors or financial institutions.
If you have subscribed to a recurring service or subscription plan, you may be eligible for a refund of unused portions of your subscription fees. Refunds for subscription services are subject to the terms and conditions outlined in your subscription agreement and may be prorated based on the remaining duration of your subscription period.
To request a refund for a subscription service, please contact us at support@ashalor.com and provide your account details and the reason for your refund request. We will review your case and determine whether you are eligible for a refund based on the terms of your subscription agreement.
Please note that refunds for subscription services may be subject to processing fees, taxes, or other charges imposed by third-party payment processors or financial institutions.
